Cancellation & Return Policy

Welcome to Anmol Cosmetics. Customer satisfaction is our priority. Please read our Cancellation & Return Policy carefully before placing an order.

1. Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse.

  • If you wish to cancel your order, please contact us as soon as possible.
  • Once the order has been shipped, cancellation requests cannot be accepted.
  • In case the order is cancelled before dispatch, the full amount will be refunded to the original payment method.

2. Return Eligibility

We accept return requests within 5–7 days from the date of delivery only under the following conditions:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defect.
  • Product received is different from what was ordered.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, labels, seals, and invoice.
  • The item must not show signs of use, damage, or tampering.

3. Non-Returnable Items

Due to hygiene and safety reasons, the following products are not eligible for return or exchange unless they are damaged or incorrect:

  • Opened cosmetic products
  • Used beauty products
  • Skincare products with broken seals
  • Personal care items
  • Products damaged due to customer misuse

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Inform us within 48 hours of delivery.
  • Share your Order ID along with clear photographs or a video of the product and package.
  • Our team will verify the issue and respond within a reasonable timeframe.

If approved, we will arrange a replacement or process the refund.

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or any other suitable payment method after collecting the required bank details.

Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

6. Exchange Policy

We offer exchanges only in the following situations:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defect.

Exchange requests are subject to stock availability. If the requested product is unavailable, a refund will be issued.

7. Return Shipping

If the return request is approved due to our error (wrong, damaged, or defective product), the return shipping cost will be borne by Anmol Cosmetics.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

8. Cancellation by Anmol Cosmetics

We reserve the right to cancel any order under the following circumstances:

  • Product is out of stock.
  • Pricing or technical errors.
  • Incomplete or incorrect customer information.
  • Payment verification failure.
  • Any suspected fraudulent or unauthorized transaction.

In such cases, the full payment will be refunded.

9. Contact Us

For any cancellation, return, refund, or exchange-related queries, please contact us:

Anmol Cosmetics

Address:
6, Near Pakiza Bangles, Nayi Bagad, Ranipura, Indore, Madhya Pradesh – 452007

Email: dakshahuja18@gmail.com

Phone / WhatsApp: +91 7509333665

Working Hours: Monday to Sunday, 10:00 AM – 9:00 PM